Returns, Refunds and Other Policies

• Orders can be canceled at any time prior to the product arriving at Magnolia Distribution Center for a refund less any non-refundable credit card processing fees of up to 3% if applicable and excluding non-cancelable* items (*see below). If the product you are canceling is at our distribution center and qualifies for cancellation, a minimum of 10% restocking fee may be required for all products held at our warehouse for longer than 15 days.

• Non-Cancelable items include: Special orders, floor models, all outlet store sales, all hoods and blowers, all microwave trim kits, all appliance accessories, all AC units, all small countertop appliances, and every product made by these brands: Subzero, Wolf, Cove, Thermador, Viking, Monogram, AGA, Asko, Jenn-Air, ILVE, Verona, Bertazzoni, True, Summit, ULine, Elica, Samsung, Forno, Coyote, Hestan, Blaze, and Lynx. Non-cancelable items cannot be canceled or refunded once the order is placed and require a customer signature before purchasing to notify you of the special terms.
• We have the right to cancel and refund any order for the full purchase amount when deemed necessary.

• We have a 30-Day return policy that starts on the day of delivery or pick-up which only applies to items unopened in the original manufacturing packaging and excludes any non-cancelable items. All returned items are subject to a minimum 25% restocking fee and $99 trip charge if the returned item must be picked up by a Magnolia delivery truck and returned to our warehouse. All original delivery and haul-away fees will not be refunded. You will not be issued a refund until the product is returned to our warehouse and inspected.
• We have a 30-day exchange policy that starts on the day of delivery or pick-up which only applies to items unopened in the original manufacturing packaging and excludes any non-cancelable items. The item you are exchanging will not be charged a restocking fee but a $99 trip charge will be required if we are delivering the new item and/or bringing back the returned item. All original delivery and haul-away fees will not be refunded. You will be responsible for placing a new order and paying in full, then once the original order is returned to our warehouse and inspected you will be refunded the full product cost plus taxes.
• If you are truly unhappy with your recent purchase and the appliance is installed already, we may authorize a one-time exchange.

• All new product(s) must be delivered or picked up within 30 days of being in stock. If you fail to schedule delivery within 30 days, your product(s) will go to the next order in line and then be re-ordered. This may result in delays if the product is on backorder status at the time of re-order, being canceled and accessed a restocking fee, or reselection at the current price if the product becomes discontinued.
• If your order contains a non-cancelable item, you are required to receive delivery or pick up within 30 days of being in stock. Your order will be automatically scheduled for delivery if not scheduled prior by you.
• All outlet sale orders and floor model purchases must be delivered or picked up within 7 days of the purchase date. Products past the 7-day mark will automatically be canceled and assessed a 30% restocking fee.

• We charge for standard installation only in favorable conditions. Our crews connect appliances. Our installation price does not include remodeling or modifying your existing space for the appliance to fit, moving existing hook-ups, or installing new hook-ups required for the purchased appliance to work.
• When you purchase an appliance with installation, your site needs to be ready on the first attempt with your appliance up and running and properly installed in the manufacturer’s intended way before our crew departures. Any return trips will be assessed a $99 trip charge for each visit and any other costs associated.
• We only install appliances to brand new install parts only.
• We will not accept responsibility for damage to any pre-existing old or corroded pipes, hoses, faulty connections, plumbing, or venting not up to code. We will refuse to touch or connect to any faulty connections if it is visible prior to removing your old appliance and connections.
• We reserve the right to refuse delivery and installation of any product when deemed necessary and out of our scope of work.
• We offer a 30-day guarantee on installation performed by us. If the installation fails due to normal use, our team will come out free of charge to fix the installation. Our guarantee is voided if your appliance is moved, un-installed, or not used in the intended way after the original installation date and you will be charged another installation fee for our installers to fix or re-install the appliance.
• We require at least a 24-hour notice for rescheduling your delivery. Your order is pulled and staged in our warehouse a day prior to your delivery date. The less moving around your appliances, the less opportunity for damage to occur. If you reschedule within 24 hours of your delivery date, your appliances will be moved again back into storage at our warehouse. For rescheduling within 24 hours, you will be charged a $99 fee.
• Delivery windows cannot be requested when scheduling your delivery date. Our delivery trucks are automatically routed in the most efficient way by zip code and piece count. If you are not available in your given delivery window, you can reschedule your delivery for a different available day. We will not be able to adjust the time frame.
• By signing the delivery, you are acknowledging you received your product(s) in good condition and everything associated with the delivery and installation has been completed to your satisfaction.
• If the new appliance cannot be tested due to utilities not on, the customer is responsible for testing the appliance and accepts full liability for checking for leaks and defects and any costs associated with property damage.

• If our delivery team damages any of your personal property during the delivery process and is deemed our direct fault, it must be reported to the driver and their superior before the delivery team leaves the property. This will allow us to assess the situation accurately and timely and offer the best course of remedy.
• Exclusions: We will not accept responsibility for damage to any pre-existing old or corroded pipes, hoses, faulty connections, plumbing, or venting not up to code. We will refuse to touch or connect to any faulty connections if it is visible prior to removing your old appliance and connections. If our crews cannot properly test the appliance prior to being used and property damage occurs from a defective appliance, we will not be held responsible for any costs of repairs.

We have a 48-hour grace period from your original delivery or pick-up date to work directly with the manufacturer on your behalf to resolve the appliance damage. If you are outside of this timeframe, the manufacturer is required to work directly with the customer on the path to resolution if still covered under that manufacturer's cosmetic warranty policy.

We have two different cosmetic damage procedures that depend on how you choose to receive your product. They are as follows:

• For products installed by Magnolia or dropped off inside and unboxed, you or an authorized person you assigned to accept the delivery must look over the new product and immediately report any cosmetic damage to the installation/delivery team while they are still on site. This will allow us to immediately resolve the issue and offer you the best possible remedy. Once you accept and sign off on the delivery, you are forfeiting your right to report any pre-existing cosmetic damage, request a different remedy, and acknowledge the acceptance of your product.
• For products dropped off in the box or customer pick up, you or an authorized person you assigned to accept the delivery must unbox the product and inspect for any cosmetic damages within 48 hours of the product leaving our warehouse. After inspection and if cosmetic damage has been found, you will need to report it to us immediately and within the 48-hour window to be eligible for remedy. Once the 48-hour window has passed, the manufacturers will not work with the retailer on damaged products.

*Please note, if the cosmetic damage is reported at the time of delivery by the driver, no reporting will be necessary by you. The delivery crew will report damage and a Magnolia team member will contact you immediately for resolution.

• Magnolia offers a 48 hour grace period to report any missing parts or accessories that were supposed to come with your product from the factory. We cannot order parts for no charge through the manufacturer past the 48 hour window from your delivery time.
• Examples of missing parts we can ship you: handles, interior fridge/freezer shelves or bins, oven racks, cooktop burner caps or grates, hinge covers, dishwasher bottom kick plates, fridge bottom grill covers, and any install parts that are supposed to be supplied by the manufacturer.
• *Please note, if the missing part is reported at the time of delivery by the driver, no reporting will be necessary by you. The delivery crew will report the missing part and a Magnolia team member will contact you within 24 hours to confirm the part has been ordered.

• All rebate claims and payments are exclusively between the issuer (not Magnolia) and the consumer. The consumer has full responsibility for filling out all applicable rebate forms and submitting them as per the terms, conditions, and deadlines listed on the rebate form. You must receive delivery of the product prior to the deadline. If the product is on backorder, you will need to submit the rebate without serial numbers and notify the rebate company which will extend the deadline. All rebate claim issues/questions must be handled directly with the issuer (not Magnolia).

• Availability dates rely solely on the manufacturers and not Magnolia. Estimated dates can change without notice, we only promise to contact you to schedule delivery once the item arrives at the Magnolia warehouse. We can offer in-stock alternatives if delayed continuously.
• You cannot cancel an order due to backorder or long lead time if the product is non-cancelable.

We have a 48-hour grace period from your original delivery or pick-up date to work directly with the manufacturer on your behalf. If you are outside of this timeframe, the manufacturer is required to work directly with the customer on the path to resolution.

We have two different defective product policies that depend on how you choose to receive your product. They are as follows:

• If the product is being installed by Magnolia and the installation team deems the new product defective during the testing process, you will have many options for remedy depending on the situation. You will be contacted right away by a Magnolia customer support team member.
• If the product is being installed by anyone other than Magnolia or reported to us after the original install date, an in-home service call is required to be completed to diagnose and assess the situation prior to the remedy. If the product is found not working properly due to faulty installation that was not performed by Magnolia or faulty existing facilities or user error, you will be responsible for paying any costs associated with the repair or diagnosis.

Please note, that an appliance cannot be deemed defective by anyone other than a trained and factory-certified technician.

• All products sold by Magnolia are covered by a standard manufacturer warranty (unless otherwise noted). For coverage details and how to file a claim, please refer to the product owner's manual or warranty letter that comes with your product.
• Residential appliances installed not in a single-family residence most likely will void the warranty.
• The manufacturer warranty period starts on the day your product is delivered or picked up. It does not start on the date of installation if your product is installed at a later date. We cannot manipulate delivery dates to extend warranty coverage.
• Magnolia does not warrant nor manufacture any products. You shall not hold Magnolia responsible for any defective products requiring service, products not operating in their intended way, paying out compensation, and any property damage caused by a defective product.
• If the appliance is installed inside your home and experiences issues right away, the manufacturer requires an in-home service call to diagnose the problem prior to authorizing replacements.
• If a product is deemed irreparable and is covered by the limited warranty, the manufacturer or third-party extended protection plan company will authorize an exchange or reimbursement directly with the end consumer.

• Our extended protection plans are provided through Mulberry and EPIC Protect. Magnolia does not offer any extended protection plans. Please contact them for their full terms and conditions.
• If purchased, your plan starts on the day of delivery or pick up and ends once the term length is up. The plan will overlap with the standard manufacturer warranty. You will need to contact the manufacturer first for service inside the manufacturer warranty period and then the extended protection plan company if your extended protection plan covers more than the manufacturer warranty. If your appliance is outside of the manufacturer warranty period but covered under the extended protection plan, always start and file a claim with the extended protection plan. You will not be reimbursed for any repairs not initiated by the extended protection plan.
• Residential plans cover appliances located in a single-family residence.
• Business plans cover appliances located in commercial or business settings.
• Extended protection plans are non-refundable once the product associated with the plan has been delivered.

• For in-store purchases, we accept all major credit cards and debit cards up to $20,000. We offer no interest financing options through Synchrony Financing on qualified purchases (please see Synchrony terms and conditions for further details). We accept personal and cashier checks and cash. You must present a valid photo ID at the time of purchase with your payment method that matches.
• For online purchases, we accept all major credit cards and debit cards, Amazon pay, Google pay, and Cash app pay up to $20,000. We offer financing options through Affirm, Afterpay, and Klarna.
• In the event of a refund or partial refund, the original transaction processing fee charged to us will not be refunded back to you.
• For orders paid by personal checks, delivery cannot be scheduled or picked up until the check clears the bank and the money has been received into our account. You will need to pay with a cashiers check or cash if needing delivery or pick up sooner.

• All credit lines must be paid back in full before receiving the delivery of your order (unless approved for net 30 terms).
• All credit lines must be paid by check or ACH direct deposit.
• Failure to pay the credit line in full within the set terms, will result in fees and legal actions agreed when applying for the credit line.
• Credit line orders cannot be canceled.

We will not be beaten on price while still offering the advantage of purchasing from the most trusted appliance dealer, Magnolia. At the time of sale, we’ll match the current advertised product price of any local competitor. The product must be the exact match, in brand-new condition, and available immediately. We match our online prices on in-store purchases.

How it Works

• For in-store purchases, you will need to provide proof to your sales associate and then once confirmed the price will be adjusted to match our competitor.
• For online purchases, you will need to contact your Magnolia assigned sales associate that is displayed in your cart and provide them proof. Once confirmed, you will be emailed a payment link to purchase with the updated price.
• Accepted forms of proof is showing the competitor's current website price or providing a current active quote sheet clearly stating the current date, model number, price, condition, and company info with no h and-written pricing.

Exclusions

• We will not match any special financing offers, out-of-stock items, out-of-box items, bundle pricing, items included in bundle offers, discontinued items, loyalty programs, mail-in rebates, special subscription pricing, competitors that do not offer delivery to your area, Black Friday deals, and pricing only available to select groups like corporate discounts. We will not match installation, delivery, mileage, and haul-away pricing and fees.

• You must contact us for resolution before disputing any charges with your third-party payment method (credit card, debit card, financing companies).
• You cannot dispute any charges for reasons under our terms and conditions. When placing an order, you are agreeing to our terms and conditions and authorizing the transaction to be processed.
• We have the right to cancel and send your purchase to collections if not returned and payment is disputed.

• We have the right to cancel and refund any order for the full purchase amount due to any pricing errors. We rely on third-party data for all pricing and errors can/may occur.